Terms & Conditions

PAYMENT
You are insured against misuse when paying for a purchase by credit card because you can object to the payment when checking your statement. You do not run any risk of misuse of your credit card with an online purchase that uses the Secure Socket Layer (SSL) system. You are even better protected than with a normal purchase where you risk losing money if your secret code is being abused. Your personal information that you enter in an electronic payment is encrypted (SSL).

The amount due will only be charged after sending your shipment. It is impossible to charge a higher amount than what is stated during your purchase.

At Inca’cao you can pay with VISA, Master Card, BanContact, Paypal, Carte Bancaire.

DELIVERY
Your order will be sent by Bpost or DPD to the address you used in your order.
Orders placed before 2 p.m. placed on a weekday will normally be delivered within 1 to 3 working days. (1 day for Belgium, 3 for the rest of Europe) We cannot deliver on weekends or public holidays. Orders placed on Saturday or Sunday will be processed on the following business day. The shipping cost in Belgium is 6 €. Delivery outside Belgium and within the European Union is sent at a variable rate (see the table of content on shipping at the end of this document)

RIGHT OF RETURN
We send you fresh products. In principle, the products are not taken back. If there is a quality problem with our products, you should contact us immediately at info@incacao.be. We will thoroughly inspect the product in question and possibly refund you or send other products. Please note that if the products are partially consumed or have been damaged, we reserve the right not to take the product back. However, this does not apply if the damage is due to a normal quality test.
If you wish to cancel your purchase after the order, we can in principle no longer cancel the purchase and you must pay for the order.

YOUR PERSONAL DATA
When you order a product from Inca’cao you will be asked to enter your name, address, e-mail and telephone number so that we can send you the order. Inca’cao undertakes to protect the stored data of all its customers and to treat it confidentially. This data is neither sold nor communicated to third parties.

GENERAL INFORMATION ABOUT THE COMPANY
• Name of the company: Inca’cao
• Email: info@incacao.be
• Name of the online store: Inca’cao
• Legal form: sole trader
• VAT n °: 0683.888.107
• Owner: Vincent Bulteel

PRICES AND SHIPPING COSTS
The price is expressed in euros.
The indicated prices do not include shipping costs.
The shipping costs are composed of the shipping costs and the handling costs.

Delivery options
Registered letter form with Bpost for Inca chocolate tablets only

Outside of Europe

Package
Bpost world business
DPD home
UPS standard